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What Happens When My Credits Run Out Before My Account Expires?

Applies to: All users on an active Interviewer.AI subscription plan

Anna Johnson avatar
Written by Anna Johnson
Updated over 2 months ago

If you’ve used up all your available credits but your account is still within the active subscription period, here’s what you need to know:

🔓 Access to Your Account

Even after your credits are consumed, you will continue to have full access to your account and existing data (interviews, candidate insights, etc.) until your subscription expiry date.

However, you won’t be able to conduct new candidate assessments until you purchase additional credits.

💳 Need More Credits?

You can easily upgrade or top up your credits at any time through your Interviewer.AI dashboard.

👉 Visit your Billing & Plan settings to view available plans and make a purchase.

🔒 After Subscription Expiry

Once your subscription reaches its expiry date, you’ll no longer be able to access your account unless you renew your plan.

❓Need Help?

For any questions or assistance with upgrading your plan, please contact us at [email protected] or use the in-app chat.

We're happy to help!

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