If a candidate’s interview link has expired or they need to retake the interview, you can easily reactivate their link from your dashboard.
Follow the steps below:
Step 1: Go to the Interview List
Log in to your dashboard
Navigate to the Interview List
Locate the relevant interview
Step 2: Reactivate the Candidate Link
Find the candidate in the list
Click the three dots (⋯) next to their name
Select “Reactivate Candidate Link”
This will immediately generate a new active link for that candidate
Step 3: Share the Updated Link
You have two options:
Copy the candidate link and send it manually
Send an email directly from the dashboard by selecting the candidate
Important: Check Interview Status
Before reactivating the link, make sure:
The interview is Live
The interview has not expired
If the interview itself has expired, you will need to reactivate or duplicate the interview before the candidate can retake it. Their link will say the job has expired, if you don't
Credit Usage Notice
Please note that reactivating a candidate link will consume an additional credit, as the candidate will be able to retake the interview as a new attempt.
What Happens Next?
Once reactivated:
The candidate will receive access to the interview
They will be able to retake the interview from the beginning
If you need further assistance, our support team is happy to help.