🔹 Credit Deduction
One (1) credit is deducted when a candidate is added to your system—either by applying through a job listing or being manually uploaded and invited by email.
At this stage, the candidate’s status will show as:
NEW (when applying directly) or
SENT (when invited via email).
🔹 Credit Refund Eligibility
You are eligible for a full credit refund if:
The candidate remains in the “NEW” or “SENT” status, and
The candidate is removed from the system without any interaction, review, or status change.
🔹 When Refunds Are Not Available
Credits will not be refunded if:
The candidate’s status has changed from NEW or SENT (meaning they were viewed, assessed, or processed).
The candidate has been involved in any part of the evaluation workflow, such as:
Resume scoring
Workmap (assessment tests)
Video interviews
Ratings or reviewer interaction
Even if the candidate is later deleted, credits are non-refundable once AI tools and platform resources have been used.
Important to Note
Our credit system is designed to match usage of our AI tools and infrastructure. Once a candidate enters the evaluation process, backend resources are allocated, which is why credits become non-refundable after interaction.
Need Help?
If you have any questions about credits or refunds, feel free to reach out to us at [email protected].
You can easily purchase more credits anytime by clicking Balance/Upgrade Plan from the top menu inside your dashboard.